FAQs

At Flinders Outlaw, we want to ensure that your shopping experience is smooth, transparent, and enjoyable. Below are answers to some of the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to reach out to us through our contact form.

Shipping Information

  • Where do you ship?

    We ship our products anywhere within Australia. Whether you’re in the heart of the city or living remotely in the Outback, we’ll get your Flinders Outlaw gear to you.

  • How much does shipping cost?

    Shipping costs are calculated at checkout based on your location and the size of your order. We strive to keep shipping affordable for all our customers.

  • How long does delivery take?

    Delivery times vary depending on your location. Most orders are delivered within 5-7 business days for metropolitan areas, and 7-10 business days for more remote regions. We’ll send you a tracking number once your order has shipped so you can keep an eye on its progress.

  • Can I track my order?

    Absolutely! Once your order has been shipped, you will receive a tracking number via email. Use this number to track the status of your delivery and know when to expect it.

Returns and Exchanges

  • What is your return policy?

    We want you to be 100% satisfied with your purchase. If you are not happy with your item, we accept returns and exchanges within 30 days of purchase, as long as the product is unworn, unwashed, and in its original condition.

  • How do I return or exchange an item?

    To initiate a return or exchange, simply contact us via email with your order number and reason for the return. We will provide instructions on how to return the item to us. Once we receive the product, we’ll process your refund or exchange within 5-7 business days.

  • Do I have to pay for return shipping?

    Yes, the customer is responsible for return shipping costs unless the item is faulty or incorrect. In that case, we will cover the shipping costs for the return.

Product Information

  • Are Flinders Outlaw products eco-friendly?

    While our products are not certified eco-friendly, we are committed to creating high-quality, long-lasting apparel. We source our shirts from AS Colour, a brand known for its responsible production practices.

  • What sizes do your products come in?

    We offer a wide range of sizes for our shirts, hoodies, and other apparel. Please refer to the size chart provided on each product page for detailed sizing information.

  • What is the best way to care for my Flinders Outlaw clothing?

    To ensure the longevity of your clothing, we recommend washing your items in cold water and air drying. Avoid tumble drying and ironing directly on any screen-printed areas.

General Questions

  • What inspired the creation of Flinders Outlaw?

    Flinders Outlaw was born from a love for the rugged beauty of North West Queensland. Inspired by the resilience of the region and its people, the brand is a celebration of the wild landscapes and adventurous spirit that define this part of Australia.

  • What makes your products unique?

    Our products aren’t just clothing—they represent a connection to the land and community of North West Queensland. From the colors of the Outback to the symbolism of the dingo, our designs capture the spirit of the region. Plus, our apparel is designed for durability and comfort, made for those who live an adventurous life.

Privacy and Data Security

  • How is my personal information used?

    We respect your privacy and take data security seriously. Your personal information is only used for order processing and communication regarding your purchase. We do not share your information with any third parties.

  • Is my data secure?

    Yes, our website uses industry-standard encryption to ensure your personal information is secure when you place an order. We are committed to protecting your privacy and safeguarding your data.

Region FAQs

  • What are some must-see places in North West Queensland?

    North West Queensland is full of hidden gems. Don’t miss Porcupine Gorge, the Basalt and Downs Country, and the Flinders River region. These natural wonders offer stunning landscapes and outdoor adventures.

  • Can you recommend any local events or festivals?

    If you’re visiting the region, check out the Festival of Outback Skies, held annually in Hughenden. It’s a celebration of local culture, complete with rodeos, live music, and market stalls. Also, the Dirt and Dust Festival in Julia Creek is a highlight for anyone who loves a bit of fun in the Outback.

  • What activities are available for outdoor enthusiasts?

    From camping and fishing along the Flinders River to hiking through Porcupine Gorge, North West Queensland offers a range of activities for outdoor lovers. Whether you’re into bushwalking, birdwatching, or simply enjoying the scenery, there’s plenty to explore.

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